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S1E15 • Steve Kincanon • Love on the frontline

Just ask seasoned executive Steve Kincanon: if you love your frontline employees, they will love your brand and customers right back. This episode digs deep into why we should be pivoting from score-obsessed to appreciation-obsessed, and why our CX will thank us later. See omnystudio.com/listener for privacy information.

S1E14 • Dave Furst • Start with the problem, not the solution

What’s an innovative solution worth if it’s not solving a real-life issue? In this episode, HR and information systems pro Dave Furst shares examples of how he started with the problem and designed for the human experience.    See omnystudio.com/listener for privacy information.

S1E13 • Nav Thethi • An ode to the CXO

According to digital experience whiz Nav Thethi, the CXO is the most crucial role within an organization. When unifying customer, employee, and product data, how can CXOs ensure that companies are taking these insights at face value – not just hearing what they want to hear? We also dig into the future of experience in IoT, the metaverse, and how CX will change by 2030. See omnystudio.com/listener for privacy information.

S1E12 • Devansh Sharma • Digital Customer Feedback is key to identifying experience blindspots

Can you build a business on ads alone? Is it possible to out-market bad CX? Is there such a thing as driving too much consumer traffic to your website? This episode is all about the role of the marketing professional, how they contribute to building a better customer experience, and how to empower them with feedback. See omnystudio.com/listener for privacy information.

S1E11 • Mark Cardinale • People & Experiences Deliver Outcomes and Profits

Frontline employee. Store manager. Multi-unit leader. VP of global operations. Mark Cardinale’s retail resume is a mile long, and on this episode, he’s sharing his most valuable insights about how successful brands operate. On the docket: operationalizing customer feedback, the role of an experience practitioner, and more.  See omnystudio.com/listener for privacy information.