Today’s guest is Jeff Otto, Chief Marketing Officer at Riskified, a publicly traded SaaS company that specializes in fraud and chargeback prevention. In conversation with Emerj CEO and Head of Research Daniel Faggella, Jeff shares findings from Riskified’s new survey of 300 merchants from around the world on their customer policies, including refunds and loyalty programs. The survey sheds light on what refund policies and CX strategies mean for bottom lines across the retail and eCommerce sectors. Later, the pair discusses these problems from a data perspective and the growing importance of retail leaders being able to verify as much customer information as they can. This episode is sponsored by Riskified. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.
Overcoming Obstacles in Reaching ROI for AI Projects - with Fallon Gorman of NLP Logix
Beyond Algorithms: What AI Adoption Projects Need to Succeed - with Gero Gunkel of Zurich Insurance
LLMs for Personalization at Scale and More Use Cases in Retail and eCommerce - with Dan Padnos of AI21 Labs
Taking a Hard Look at the State of AI - with Carlo Giovine of McKinsey
Retail Fraud & Loss Prevention in Data, Brick-and-Mortar and Beyond - with Chris Nelson of Gap Inc.
Winning Executive Buy-In: Balancing AI Innovation with Project Urgency - with Amaresh Tripathy of Genpact
Consumer Technology in the Age of AI - with Connie Chan of a16z
An Introduction to Centers of Excellence and Enterprise AI Adoption - with Ryan Rascop of Insight
The Value of Topic Search in Detecting Signals with ROI - with Ben Webster of NLP Logix
The Future of Healthcare in Large Language Models - with Ylan Kazi of Blue Cross Blue Shield
From Homework to Real Work: What Generative AI Means for Every Business - with Ori Goshen of AI21 Labs
What Artificial Intelligence Means for Retail - with Asha Sharma of Instacart
AI and the Future of Propaganda - with Nell Watson of Apple
Managing Model Development - with Katie Bakewell of NLP Logix
The Impact of AI on Labor Challenges in Fulfilment - with Samay Kohli of GreyOrange
AI for End-to-End Supply Chain Maintenance - with Geoffrey Smalling of Flexport
Fighting Fraud in Retail and eCommerce - with Eyal Raab of Riskified
AI for Customer Experience-Focused Marketing - with David Greenberg of Conversica
What AI Means for the Conflict in Ukraine - with John Bohannon of Primer
What Large Language Models Mean for Insurance - with Gero Gunkel of Zurich Insurance
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