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For some reason, Kathi and Mike have both been witnessing a lot of disturbing customer treatment lately. This week, we share a few stories and then discuss how that’s a losing proposition in today’s retail environment.
Then, we discuss why it’s important to have a written social media policy and some training to mitigate online crisis management.
And finally, Google Business Profiles are giving users another way to connect with their customers.
Music segment:
Midnight Special: Rick Derringer and Edgar Winter GroupÂ
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Got a question? Email either (or both) of us!
Kathi: kathi@krusecontrolinc.com
Mike: mikethecarguy@outlook.com
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Episode 48: Google and Facebook Disappoint…Again.
Episode 47: Are You Listening to Your Social Community?
Episode 46: It’s Conference Season, How Do You Celebrate?
Episode 45: Does Facebook Know What’s Best?
Episode 44: What Exactly is Automotive Social Selling?
Episode 43: You Can’t Expect What You Don’t Inspect
Episode 42: The Car Business Doesn’t Need Car Bros™
Episode 41: Google and Facebook Ch-Ch-Ch-Changes
Episode 40: Humor is Not For Amateurs
Episode 39: Facebook Video Results from a Real Time Test
Episode 38: Marketing Budget Concerns During Downturns
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