In this episode, our guest is Patti Mara, a renowned expert in independent pharmacy growth and business coaching. With over 20
years of experience, Patti has dedicated her career to helping owners and teams achieve remarkable
results by uncovering the “shifting point” that propels them to new levels of success. Her passion lies in
transforming the way businesses operate. Leading to enhanced customer experiences, substantial
growth, improved customer retention, and increased profitability.
As the founder of PharmacySuccess.com, Patti utilizes her unique insights and expertise to provide
coaching and guidance to pharmacy professionals, empowering them to optimize their operations and
reach their full potential. Through her coaching programs and business strategies, Patti helps owners
and teams thrive in a competitive market, delivering exceptional value to their customers and driving
sustainable growth.
Patti is an accomplished author, having written the influential book “UpSolutions – Turning Your Team
into Heroes and Customers into Raving Fans”. This comprehensive guide offers practical solutions and
proven techniques to transform teams into high-performing heroes, while cultivating a loyal customer
base of raving fans.
Additionally, Patti is the visionary behind The UpSolutions Team Success Training and The Business
Accelerator Framework, powerful resources designed to equip businesses with the tools and knowledge
they need to achieve rapid growth and long-term success.
Interview topics
• The opportunity in change – using crisis to reinvent your pharmacy and emerge as a market leader.
• Reinventing During Disruptive Times – Creating UpSolutions to evolving patient needs.
• Setting you team up to win – The Four Pillars of Team Engagement
• Your customers are always talking to you, are you listening? How to turn your customers into your own Business Growth Catalyst.
Guest - Patti Mara
https://www.pharmacysuccess.com/
https://www.facebook.com/pattimara
https://www.instagram.com/patti.mara
https://www.linkedin.com/in/pattimara
Host - Hillary Blackburn, PharmD, MBA
www.hillaryblackburn.com
@HillBlackburn Twitter
Check out www.rx4mom.com for more info on Dr. Blackburn's maternal health project and follow along @rx_4_mom
Talk to Your Pharmacist has been named a Top 20 Pharmacy Podcasts by Feedspot https://blog.feedspot.com/pharmacist_podcasts/
Improving the Interoperability of Healthcare Data with Dr. Brian Fung
What’s Comparative Effectiveness Research and How Might It Help Lower Costs with Dr. Greg Snyder
Amazon Alexa Use in Pharmacy with Dr. Anthony Blash
Using Your PharmD/MBA with Pharmacists Guide founder, Dr. Joanna Lewis
Building Your Best Life (in Pharmacy) with Richard Williams
Setting Goals and Finding Your Fit with The Fit Pharmacist, Dr. Adam Martin
Introducing Tiny Life Changes for Pharmacists with Lisa King
Creating a Rockstar CV with Academy and Apothecary's Dr. Ashley Gulyas
Pursuing Your Writing Career as a Pharmacist with LaziMILLENNIAL founder, Dr. Megan Nichole
New Expectations of Pharmacy with Dr. Kyle Skiermont
Prepping for Pharmacy Residency Interviews - LIVE Panel Discussion
Creating a Personal Pharmacist Experience with Dr. Jerrica Dodd
Blockchain in Clinical Trials for Cannabis with Steven Malen
Inside Look at FamilyWize, Prescription Savings Card Company, with Ken Majkowski
The Importance of Social Media & Branding with Mike Corvino
Leveraging Telepharmacy to Expand Pharmacy Services with Adam Chesler
Serving the Safety Net Patient Population with Apexus’ Chris Hatwig
Digital Content Creation with Dr. Beju Shah of Daily Dispense
Addressing Pharmacist Burnout with Dr. Roger Lander
Part 2 - Healthcare Is Getting Disrupted... Is Pharmacy Ready? LIVE with Hillary Blackburn
Create your
podcast in
minutes
It is Free
DNA Today: A Genetics Podcast
Museum of the Missing
Strange by Nature Podcast
Sasquatch Chronicles
Hidden Brain