In this episode, Sean sits down with Annette Franz, founder and CEO of CX Journey Inc. They dive into why Annette started CX Journey and her +30 years of CX experience. They go deeper into her thoughts on customer expansion and retention. Annette gives some great insights on journey orchestration and how marketers can leverage this. Her tone gives off a jovial, astute knowledge on creating great customer experiences. Annette gets deep on why loves routines, her 90s bodybuilding days, any why/how she gets out of the office to recharge.
More About Annette. https://www.linkedin.com/in/annette-franz/
Episode 129: How Breaking Down the Fear of Being Judged Creates Wonderful Customer Experiences
Episode 128: Why Great Customer Experience Starts with Leadership Caring about Their Employees
Episode 127: How Personal Passion Creates Deeper, Better Customer Experiences
Episode 126: How Companies Do Not Need to Sacrifice Great Customer Experience for Profit
Episode 125: How Focusing Intrinsic Values Helps Scale Customer Experience
Episode 124: How Personal Growth Creates Wonderful Customer Experiences
Episode 123: How Great Customer Experience Starts with Your Mindset
Episode 122: How Great Customer Experience Starts with a Human Hello
Episode 121: How Stewarding Yourself and Your Resources Scales When You Help Others
Episode 120: How Being a Better Guest Creates a Better Podcast Experience
Episode 119: Creating Great Experiences from a Healthy Mindset
Episode 118: How Moving with Purpose Created a Community
Episode 117: How Leaders Work to Build Brands and Foster Great Customer Experiences
Episode 116: How Combining Rev Ops and Key Metrics in an Industry Led a Company to Pivot toward Exponential Growth
Episode 115: How Rooting Your Team in the Company Values Creates Better Experiences
Episode 114: How Simplifying the Hiring Process Delivers Better Candidate Experiences
Episode 113: How Listening to Customers Created a Business Focused Community
Episode 112: How to Leverage Your Podcast to Build Great Customer Experiences
Episode 111: How Comfort Creates Genuine, Positive Experiences
Episode 110: How to Make a Business Idea a Reality
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