Consumer Focus with Martin Newman
Business
Martin is joined by Susanne Given, Plural Non-Executive Director to talk about how diversity, opportunity and inclusion at the board level lead to customer centricity and stronger retail businesses. Susanne also discusses how Gen Z are impacting board decision making, the concept of alternative boards and some views on the future of the retail experience for consumers. Susanne has had a distinguished career including tours of duty at Harrods, T K Maxx, John Lewis and Eurostar to name but a few. Today she shares her knowledge and experience as Non Executive Chairman at MADE.com and Non-Executive Director at Morrisons, Hush amongst others.
How do businesses truly become socially responsible?
Autonomous vehicles will change the last mile experience forever
Creating a brand with people, purpose, performance and product at its core
Sustainability - Plan A to B
How can consumers and brands be more sustainable with clothing?
How shops and consumers can reduce plastic waste
Could Brexit be a good thing for British business?
How could cosmetic brands engage better with minority customers?
How can charities help the community and deliver great customer service?
Multi-sensory packaging for visually impaired customers
How can airports make Middle Eastern customers feel more welcome?
How can stores make customers with hearing impairments feel more welcome?
Giving sweet-toothed customers a sensory chocolate-buying experience
What could stores do to make Jewish customers feel more welcome?
How can brands engage better with customers with ‘invisible’ disabilities?
Is online behaviour evolving?
What can store assistants teach us about our customers?
Can you ever really understand your customers?
What does AI mean for today’s customers?
What does Brexit mean for business?
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