Strikedeck Radio: Customer Success Live
Technology
Ep 91, Carl Gold, Fighting Churn with Data
Ep 90, Mel Bilge, Moving into CS Leadership Through Growth
Ep 89, Dev Kurbur, Case Study on using the CRG Crisis Recovery Framework for CS
Ep 88, Sunil Joseph, Professional Services or Customer Success?
Ep 87, Rachel Jugai, Over-processing Processes for CSMs
Ep 86, Will Lopez, The Ideal Customer Profile & The Cost of Success
Ep 85, Boaz Maor, Building a CS team out of Support
Ep 84, Michelle Novak, Customer Business Reviews
Ep 83, Emilia D'Anzica, Leveraging Emotional Intelligence as a CS Leader
Ep 82, Shari Srebnick, Building Account and Success Plans
Ep 81, Keri Keeling, Managing Remote CSMs
Ep 80, Andrew Cutler, The Challenges to Adding CS to a Mature Organization
Ep 79, Kris Morrison, Customer Success in a Time of Crisis
Ep 78, Chitra Madhwacharyula, Consulting Mindset in Customer Success
Ep 77, Gaines Murfee, Taking a Product Approach to Customer Success
Ep 76, Clayton Moulynox, Building a Global CS Team
Ep 75, Chris Hicken, Creating Actionable Churn Categories
Ep 74, Maranda Dziekonski, Switching Industries & the Role of Domain Expertise
Ep 73, Cairo Amani, Promoting Your Career as a Woman in Customer Success
Ep 72, Megan Caldwell, Identifying and Focusing on your Most Important Customers
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