When Mattew Lientz needed surgery to save his life, his insurance wouldn’t cover it. Enter: Laurie Todd, the Insurance Warrior. Her first task: Figuring out who Matthew was really fighting, and how big the battle really was.
Together, Matthew, his wife Diane, and Laurie made the case for Matthew’s life. Fourteen years later, the speeches they gave in a conference room full of insurance executives are a masterclass in winning insurance appeals — and living to tell the tale.
The battle also illustrates a lesson that Laurie Todd learned while fighting it: Fighting your health insurance often means fighting... your employer. Yep, most employers “self-insure.”
And in this case, that employer was one of the biggest companies in the world.
Here’s a transcript of the episode.
For the Insurance Warrior's origin story, check out our previous episode.
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Holy cow, what a deal. Here, go for it.
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Health Care: The Musical
My Neighbor the Health-Care Ninja
Mom vs. Texas
Hey there! Season 3 is coming November 14. Here’s a preview.
A place where they do health care more cheaply and effectively. (And yes, it’s in the U.S.)
An actor walks into a doctor’s office…
Whoa, this medical device is spying on me. In my sleep. So my insurer can deny me coverage.
The surprising history behind insulin’s absurd price (and some hopeful signs in the wild)
Coming next week: The price of insulin
Why are drug prices so random? Meet Mr. PBM
How much for an MRI? Well, that depends…
To get paid, hospitals get creative
We thought we had adulted properly
We’re back! Here’s a taste of Season 2, launching June 4.
A “deal” on health insurance comes with troubling strings
Why are ER bills so horrible? Sarah Kliff spent a year finding out. (Season One, episode 7)
Why Health Insurance Actually Sucks (Season One, episode 6)
So, Robin Hood’s got an approach to medical bills. (Season One, episode 5)
Why you (and I) will likely pick the wrong health-insurance plan (Season One, episode 4)
How one drug got its $500,000 price tag. (With 99 Percent Invisible– Season One, episode 3)
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