Being technically skilled as a leader is a small part of what makes one effective. The larger part of cafe effective leadership has to do with emotional skill and how we either create or destroy relationship in the daily life of our coffee businesses. The impact of our over-focus on technical skill leads to many cultural issues that eventually show up in the partial or total downfall of your business.
Today I am please to welcome back to the show Jonathan Raymond, who is the author of the book Good Authority, which we discussed on this show 5 years ago. He is back to help us learn about emotional leadership and the insights here are nothing short of revelatory.
Jonathan is best known for his book Good Authority, How to Become the Leader Your Team is Waiting For. The book, awarded the Axiom Business Book Award Silver Medal in 2018, delves into the psychology and leadership required to be a successful manager. It introduces the groundbreaking concept of the Accountability Dial — a five-step model for addressing performance issues while nurturing personal growth in team members.
Fueled by the book’s success, Jonathan establishing Refound. At its core, Refound seeks to empower modern managers by addressing the crux of workplace discord – leadership authority left untapped. Jonathan’s vision extended further with the inception of Refound Academy, a virtual learning platform designed to transform managers into confident people leaders. Refound most recently introduced “Ren” — an AI-powered on-demand coach, serves as a 24/7 mentor programmed with two decades of Jonathan’s leadership wisdom.
Links:
www.refound.com
Related Episodes:
Thank you to our amazing sponsors!
Get the best brewer and tool for batch espresso, iced lattes, and 8 minute cold brew! www.groundcontrol.coffee
The world loves plant based beverages and baristas love the Barista Series! www.pacificfoodservice.com
402 : Innovating a Generous Wage Structure w/ Mike Schroeder of Oddly Correct
SPECIAL: Coffee Fest Live! NYC 2023 Part 2 w/ Jesse Harriott, Jenna Gotthelf, Anu Menon!
SPECIAL: Coffee Fest Live! NYC 2023 Part 1 w/ Jordan Brown and Anand Patel
401 : Founder Friday! w/ Jack Benchakul of Endorffiene Coffee Bar in Los Angeles
Stop Glorifying Chaos
400 : The Values of Speed and Service w/ Jaime Denney of Scooter's Coffee
More Power To Them
399: Encore Episode! How to Change Things in the Cafe
Are You Open?
398: The 5 Biggest Mistakes Coffee Shops Make
RoR #19 : A Vision of Sustainable Roasting w/ Arno Holschuh of Bellwether Roasters
Slow is Fast?
397: Diversity and The Color of Coffee w/ Keith Hawkins, The Color of Coffee Collective
396 : Founder Friday: Before + After Edition! w/ Jonathan Pascual of the Newly Opened Opo Coffee
Loving Where You Are
395: Connecting Roasters and Producers w/ Henry Wilson of Perfect Daily Grind and The Producer Roaster Forum!
SPECIAL: Coffee Fest Live! L.A. + PNW 2022 Part 2 w/ Shad Baiz, Jeremy Lyman, and Melind John!
SPECIAL: Coffee Fest Live! L.A. + PNW 2022 Part 1 w/ Manish Shah, Stephanie Alcala, Maria Cleaveland, and Jim Ngokwey!
Right Tools, Wrong Job
394 : Happy Coffee People w/ Wendelien van Bunnik
Create your
podcast in
minutes
It is Free
50 Tastes Of Gray
Walk-In Talk Podcast
The Recipe with Kenji and Deb
The Story of Mankind
Great Expectations
Gastropod
Christopher Kimball’s Milk Street Radio