Krish Iyer is the Vice President of Strategic Partners and Industry Relations for Auctane, which includes ShipStation, ShippingEasy, ShipEngine and Stamps.com. A respected expert in e-commerce, Krish is often quoted in publications such as The Wall Street Journal, Business Insider and the New York Times. An industry leader with over 20 years of experience, Krish brings perspectives from FedEx, Pitney Bowes, Neopost and Auctane. In addition, Krish serves as the Vice President of the Package Shippers Association (PSA), which serves as the voice of the package shipping industry.
SHOW SUMMARY
In this episode of eCom Logistics Podcast, we dive deep into the world of e-commerce logistics, discussing the intricate challenges and innovative solutions within the industry. Krish Iyer, Vice President of Strategic Partners and Industry Relations at Auctane, shares insights on returns, packaging inefficiencies, sustainability, and the future trends shaping the logistics landscape.
HIGHLIGHTS
[00:00:45] Implementing small yet impactful measures, like improving product photos, size charts, and detailed descriptions, significantly reduces returns at minimal cost.
[00:06:34] The returns space lacks an overarching solution despite various innovations like in-person return options, emphasizing the need for a comprehensive end-to-end returns system.
[00:18:53] The reluctance of carriers to efficiently handle residential pickups stems from historical perceptions of residential shipments, hindering effective return logistics.
[00:20:16] Challenges in packaging efficiency persist with oversize boxes and minimal packaging, highlighting the need for proper package engineering aligned with buyer habits and profile.
[00:29:25] The evolving trend focuses on integrating shipping and delivery intricacies with the shopping experience, emphasizing the significance of marrying shipping logistics with cart interactions for enhanced efficiency.
QUOTES
[00:11:04] "The best solutions for returns are free or low cost – get your product and listing right."
[00:13:19] "The initiation process of the return itself is an issue, often overlooked in return discussions."
[00:21:56] "You can't thwart human behavior or underestimate what humans will do in the packaging process."
[00:28:59] "It starts with what the consumer is buying – packaging solutions should align with consumer habits."
Find out more about Krish Iyer in the link below:
LinkedIn: https://www.linkedin.com/in/globalkrishna/
How Automation & Sustainability Transform eCommerce Logistics with Marv Cunningham at Modex 2024
How to Automate Your Warehouse the Amazon Way at Modex 2024
The Role of Technology in Streamlining eCommerce Operations with Edson Greenwood at Manifest 2024
Strategic Partnerships for Supply Chain Resilience with Andreas Andrea at Manifest 2024
Tom Schmitt Blueprint for Excellence in Logistics
Building Successful Supply Chains with Innovative Tech and Empathic Leadership with Kinta Gates
Manifest 2024: Navigating Net Zero in Ecommerce with Marcus Chung
Manifest 2024: From Traditional Retail to Ecommerce Dominance with Jeff Wolpov
Manifest 2024 Recap: From Tech Innovations to Strategic Partnerships with Peter Sheldon and Harshida Acharya
Bridging European and American Markets with Luca Niccolai
Creating Integrated Supply Chain Solutions with Sean Henry
Charting Sustainable Paths in Logistics with Hannah Kain
From Data to Delivery: How AI is Transforming Supply Chain with Inna Kuznetsova
Building Logistics Moats with Benjamin Gordon
Decoding the Future of Logistics with Manifest 2024
Cracking the Code of Unified E-Commerce with Remington Tonar
eCommerce Logistics Mastery: Parcel Solutions & Evolution with Bill Schroeder
Investing in Extraordinary Leadership with Kelly Perdew
Navigating the E-commerce Shift: Boosting Brand Loyalty and Efficiency with Laura Ritchey
Create your
podcast in
minutes
It is Free
Insight Story: Tech Trends Unpacked
Zero-Shot
Fast Forward by Tomorrow Unlocked: Tech past, tech future
Lex Fridman Podcast
The Unbelivable Truth - Series 1 - 26 including specials and pilot