Erin and Carol explore the complexities of healthcare research with Nadyne Richmond, a healthcare design advisor with a background in big tech who pivoted to healthcare research a decade ago to tackle the pressing issues she saw in the system.
Nadyne underscores the nuances of conducting user experience (UX) research within healthcare settings, unpacking the intersections of patients' lives, their health, financial well-being, and spiritual factors that can come with many diagnoses. She emphasizes the importance of being well-prepared to manage deep conversations, maintain objectivity while being viewed as human, and handle the delicacy of information with privacy and sensitivity.
Nadyne shares practical advice on approaching sensitive research topics, providing control to participants, giving space for the research team, and even using diary studies for a more comprehensive understanding of patient experiences. Additionally, she talks about the intricacies involved when working with healthcare players, from insurance providers to medical staff, and how their differing incentives shape patient care.
Episode Highlights
About Our Guest
Nadyne Richmond is a user researcher and experience design leader with a track record spanning two decades. She has worked and led teams at places like IBM, Microsoft, Included Health, and Babylon. She started her career as an engineer, giving her a unique window in the challenges of creating products and services that are excel technically and meet the demands of customers and the business alike.
Resources From Nadyne
More Healthcare Research Resources
#10 - Give Us Your Feedback and Reviews (Retro #1) - with Erin & JH
#9 - Running Amazing Remote UX Research Sessions with Sonya Badigian
#8 - Continuously Delivering and Discovering with James Aylward of Pluralsight
#7 - Making User Testing Fast, Fun, and Accessible with Laura Powell
#6 - Building Products That Don't Cause Emotional Trauma with Laura Klein
#5 - Collaboration Between UXR and Stakeholders with Holly Hester-Reilly
#4 - Conversational Research with Maggie Crowley of Drift
#3 - Quant and Qual Flow with Cat Anderson
#2 - When Research Doesn't Go As Planned with Jaclyn Perrone
#1 - Why are we here? with your co-hosts, JH and Erin
#0 - Trailer
Create your
podcast in
minutes
It is Free
Insight Story: Tech Trends Unpacked
Zero-Shot
Fast Forward by Tomorrow Unlocked: Tech past, tech future
The Unbelivable Truth - Series 1 - 26 including specials and pilot
Lex Fridman Podcast