In today's episode of Tech Talks Daily, I had the privilege of hosting Todd Olson, CEO of Pendo, for a fascinating discussion that traverses the realms of product analytics, AI adoption, and digital customer experiences. Todd's insights offer a deep dive into the evolving landscape where traditional companies increasingly identify as tech entities, requiring significant shifts in mindset and strategy.
Todd elaborates on how enterprises are undergoing a paradigm shift, moving from project-based work to embracing the agility and continuous iteration technology enables. This transition necessitates shorter cycle times in software development, allowing rapid user feedback and influencing subsequent releases. Todd underscores the importance of transitioning from a 'project' to a 'product' mentality, highlighting that software demands ongoing care and nurturing.
A critical aspect of our conversation revolves around the differing attitudes towards AI adoption in Europe and the United States. Todd points out that Europe tends to be more regulatory and cautious, particularly concerning privacy issues and AI accuracy, while the US often prioritizes innovation. He advises a measured approach to AI implementation, advocating for thorough testing and a gradual build-up of comfort based on proven results.
Integrating new technological roles into existing structures is another challenge that Todd addresses. He emphasizes the importance of blending internal and external hires for effective knowledge transfer, highlighting that internal employees understand the company and product while external hires bring specialized role knowledge.
Leadership communication around AI also emerges as a critical theme. Todd speaks to leaders' need to clearly articulate the 'why' behind AI to ensure middle management buy-in, a group often focused on executing current plans.
Todd also touches on the crucial aspect of upskilling existing teams. He discusses the need to assess teams' willingness to embrace failure and change, acknowledging that some level of attrition can be healthy for company transformation.
Lastly, we delve into the realm of digital customer experiences. Todd shares his belief in the power of empathy, achieved through self-use and observation, to ensure exceptional digital interactions. He provides insights into how observing user sessions can reveal critical pain points and drop-offs, ultimately enhancing the customer experience.
2789: Navigating the Cloud Revolution with Accenture
2788: How Sportradar Are Revolutionizing Sports with AI
2787: Navigating the Evolving Landscape of Application Security With Checkmarx
2786: Home Sweet Tech Home: Revolutionizing Homeownership
2785: Navigating the Crossroads of Autonomous Vehicles and Progressive Policy
2784: Navigating the Next Wave of Mobile Technology
2783: Unveiling the Cloud's Hidden Challenges
2782: Demystifying Cloud Innovation: A Journey from GoDaddy to the Future of Cloud Computing
2781: Exploring AI's Impact on Multiple Industries with Paula Phelan
2780: ServiceNow: How Technology is Democratizing App Development
2749: Intuit Mailchimp: The Tech Empowering SMBs and Driving Growth
2748: Navigating the Future of AI and Network Security
2747: Innovating Postgres for the Cloud Era: Neon's Story with Nikita Shamgunov
2746: From Poland to the World: The G2A.COM Success Story with Bartosz Skwarczek
2745: Redefining IT Ops with AI: Insights from BigPanda's CEO
2744: From Barcelona to Beyond: Glovo's Unicorn Journey
2743: Solar Revolution: Technology and Renewable Energy
2742: Navigating the AI Ethical Maze: Insights from IBM's AI Leader
2741: Transforming IT Expenses into Profit
2740: Meet the Security Mentalist Helping Organizations Educate Staff About Cybersecurity
Create your
podcast in
minutes
It is Free
Insight Story: Tech Trends Unpacked
Zero-Shot
Fast Forward by Tomorrow Unlocked: Tech past, tech future
The Unbelivable Truth - Series 1 - 26 including specials and pilot
Lex Fridman Podcast