When Andrew joined Adobe back in November, he faced an interesting design challenge. How do you manage a vast library of help content, spanning tons of different products in different industries, so that users can easily find what they need to know to fix their problems? Andrew has learned a lot about leveraging the power of community to problem solve, experimenting with different formats to make technical explanations more accessible, and proving the value of great help content.
Erin and JH chatted with him about how he positions help content to stakeholders, tackles creating content for products that have evolved from box software to the cloud, and uses research to focus on the right things at the right time.
Highlights
#87 - User Interviews 201: Leveling Up Your Interviews with Therese Fessenden of NN/g
#86 - Research is Everyone’s Job: The Democratization of Research with Jonathan Widawski, CEO of Maze
#85 - So Meta: Doing User Research at UXR Company with Roberta Dombrowski of User Interviews
#84 - B2B Recruiting with Matthew Morrison of Braze
#83 - Being Black in UX Research with Dr. Lisanne Norman of Gusto
#82 - Games User Research — with Steve Bromley
#81 - Establishing Sustainable Research Practices with Gregg Bernstein of Condé Nast
#80 - UX Research and Arab Cultures – with Norah Abokhodair of Microsoft
#79 - Participatory Research – with Alexis McNutt Unis of Better
#78 - Accessible UXR: Recruiting and Researching Participants with Disabilities – with Samuel Proulx of Fable
#77 - Breaking Into User Research – with Eniola Abioye
#76 - UXRs Need to Care About the Business, Too – with Zack Naylor of Aurelius
#75 - Debunking UX Research Myths with Zach Schendel of DoorDash
#74 - Building a Product Vision with Rajesh Nerlikar of Prodify
#73 - Getting Stakeholder Buy-In at a Large Organization with Meg Pullis Roebling of BNY Mellon
#72 - How to Ask Great UX Research Questions with Amy Chess of Amazon
#71 - Running a Blended Research Team with Dave Chen of Flipp
#70 - Radical Listening and Practical Empathy with Babz J.R. Hall
#69 - Thinking Styles and "Average" Users with Indi Young
#68 - Actionable Generative Research with Lucy Denton of Dovetail
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