DELIVERING SEAMLESS CLIENT EXPERIENCES IN A CHANGING LANDSCAPE

As client expectations continue to shift and face-to-face interactions are limited, companies have had to pivot quickly or improve upon their existing client care models to create more meaningful and personalized experiences in order to meet clients’ changing needs. Joining me to celebrate National Customer Service Week, Holly O’Neill, Chief Client Care Executive, Bank of America, to talk about how clients and companies are both redefining the client experience.