Two Types of Change Harm | Kate O’Neill | Modern Change Management & Leading Change

Three questions sit at the heart of this conversation:

• Are you starting with the technology, or the purpose?• What harm are you creating by moving too fast — or too slowly?• Have you designed the change people actually experience?

Kate O’Neill is a tech humanist, strategist, and author of What Matters Next. In this Change Signal episode, we talk about AI, digital transformation, and the choices change leaders face when the world keeps speeding up.

Kate challenges one of the loudest instincts in organizations right now: “We need an AI strategy.” Maybe. But not first.

First comes purpose: what the business is here to do, how it creates value, what kind of experience it wants to design, and what data helps leaders make better decisions.

We also explore Kate’s useful distinction between the harms of action and the harms of inaction — the trouble we create by moving too fast, and the debt we create by waiting too long. If you lead change or transformation in a large organization, this is a practical conversation about pace, purpose, and making change more human.

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