The Business Over Breakfast Podcast
Business:Management & Marketing
With each passing day, customers are expecting more and more from the companies that they do businesses with, so it’s time that business owners move from a purely transactional relationship with clients towards delivering an excellent customer experience. With your product or service, when your interaction with your customer is only focused on the transaction, there’s a lack of a real emotional connection. In this modern age, that’s simply not enough anymore and your business will be in trouble if there’s no experience for your customer. In this episode of Business over Breakfast, Bree James and Andrew Griffiths will give you top tips on how to stand out amongst competitors so your business can show how innovative it is and how to deliver fantastic service to your clients.
Additionally, Bree chats with Zing founder and business coach Lisa Conway who has over 30 years experience shaking up the hair and beauty industry. A hairdresser by trade, Lisa now helps salon owners transform their businesses all around the globe and is an expert in customer experiences. If you want to learn how to gain loyalty from clients and grow your business, then this episode is for you!
We also discuss things like:
Why it’s not enough to simply meet customer expectations any longer The value of creating an emotional connection with your customers Surprise your customers to keep them intrigued Brainstorm with your team on how to engage new and old clients Great customer service will build serious loyalty Not chasing the money, chasing the service Evaluating the list of clients that have left you in the past few months and why Mapping out the touch points of your customers and competitors Falling in love with your customer, not your product Some smart business ideas from around the world
Links
Lisa Conway Website
Lisa Conway Facebook
Lisa Conway LinkedIn
The Naked Salon Book
Business over Breakfast Book
Smallville
CCIQ
Bree James LinkedIn
Andrew Griffiths Website
Amplify Website
Episode 65 - Could speaking to an audience be your businesses secret weapon to growth?
Episode 64 - Are you missing opportunities to sell more to your existing customers?
Episode 63- How prepared are you for the tough financial times that are bound to happen?
Episode 62- The need to recharge
Episode 61- The subscription economy
Episode 60 - The Hipster Apocalypse
Episode 59 - The growing need to run a transparent business.
Episode 58 - A retrospective reflection - the last 10 years
Episode 57 - A deep dive on a very unique company - Patagonia
Episode 56 - Welcome to the new world of customer service.
Episode 55 - How can we all have more fun in our business?
Episode 54 - What fears are holding you back in life and in business?
Episode 53- Mastering the art of saying NO - it’s not as easy as we think.
Episode 52 - The Very Real Challenge of Business Isolation and What we can do About it.
Episode 51- Understanding Energy in Your Business
Episode 50 – Tips from Small Business Owners to Make Yours Grow
Episode 49 – Getting Others Involved in Your Business - Think a Little More Creatively
Episode 48 – Can We Be More Creative When it Comes to Developing New Income Streams?
Epsiode 47 - Confidence and the Role It Plays in Doing Business
Episode 46 - It's Time to Put an End to Those Negative Business Relationships
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