The Von Restorff effect says we remember things that stand out. This is probably mostly intuitive - "that stood out to me" is a common colloquialism. But what isn't intuitive is the implied downside of uniformity, which is often the product of process.
In other words, if your process creates perfect uniformity, elevating any one thing, say, in priority, is going to be exceedingly difficult.
Additionally, if your "escalation" process is overused, it will once again violate the point of the escalation in the first place. "If everything is urgent, nothing is urgent."
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Built to Change
Deconstructing Status Meetings
Lower Cognitive Load - Pick Your Tools, Then Do Your Work
Lower Cognitive Load - Primary Activities, Modes, and Cues
Lower Cognitive Load - Limit Everything In Progress
Lower Cognitive Load - Principle of Least Surprise
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Outside View or Anecdote? The Right Answer is Both
Protect Transparency On Your Team
Meeting Red Flags - Problems In Your Meetings That Signal Issues In Your Culture
Better Meetings: Who Is the Audience?
Better Meetings - What Kind of Meeting, What Kind of Goal?
Your Career Growth Doesn't Just Depend On Your Competency
Two Questions Focused On Unearthing Hidden Information In Yourself
Asking a Taboo Question
Reframe Play as a Principle
Interrogating Beliefs and Treasuring Those Who Disagree With You
Two Forks in the Road On the Path Towards Optimization and Productivity
Techniques for People Struggling to Define Their Values
Using Core Tools and Activities for Grounded Productivity
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