Businesses that Care Podcast (formerly Mere Mortals Unite)
Business:Management
Shep Hyken is the CAO (Chief Amazement Officer) of Shepard Presentations. As a customer service and experience expert and keynote speaker, Shep works with companies who want to build loyal relationships with their customers and employees. His focus is on delivering amazing customer service, customer engagement, managing the customer experience and creating customer loyalty. He is a hall of fame speaker (National Speakers Association) and a New York Times and Wall Street Journal best-selling author.
The direct correlation between internal culture and customer experience is what we dig deep into on this episode. He imparts his knowledge about, Moments of truth, Moments of magic and his golden rule, “Do unto your employees as you would want done unto your customers.”
For more information about Shep:
Shep Hyken's Website
Shep on Twitter
Shep on Facebook
Shep on LinkedIn
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206 Utilizing a Set of Decision Builders at Office Pride with Todd Hopkins
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203 What Being Accountable Can Mean For Your Business Success
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199 2nd Chances and Tough Love Creates Great Culture with Phil Cohen
198 The Value of Empathy With Your Clients & Your Staff at Tayne Law Group
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