Canadian banks are going big on AI

Canadian banks are leaning heavily into AI adoption. More than 30 per cent of finance and insurance firms are using AI, compared to just 1.5 per cent of businesses in accommodation and food services. The banks are spending millions, in some cases billions, of dollars on AI programs, like chatbots for customers, for employees, and even for a CEO’s morning briefing.

Today, we’ve got The Globe’s banking reporter Stefanie Marotta on the show. She’ll explain how banks are using AI (including ways customers don’t ever see), the risks they’re weighing, and what it means for the adoption of AI across Canada.

Questions? Comments? Ideas? Email us at thedecibel@globeandmail.com

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