The Shift Lead position is one of those roles that is very misunderstood. Often a title given to baristas for whom the boss wants to retain or established as a position to police a shift that has problems thsat run deeper than mere adheranse to standards, a shidft lead can feel confused, forgoten about and conflicted due to a lack intentionality in establishing this role in the cafe.
Today we are going to talk to owners and baristas alike. For owners, about how to determine is a lead role is needed, how to establish it well if it in fact is necessary, and what you need to follow through on ton resource and lead the lead well. For baristas, if you find yourself in this role, what are ways you can work well for the benefit of your barista peers, how can you make sure you get what you need from management, and what can this role do to help your career.
There are a lot of thoughts here about this misunderstood and often misapplied role and I hope some of this really lands for you and helps you thrive.
Links to related episodes:
Want to run an amazing coffee shop?
Hire Keys to the Shop Consulting to work with you 1:1 to transform your coffee shop operations, quality, and people.
Custom consulting for your unique business.
Schedule a free discovery call now!
https://calendly.com/chrisdeferio/30min
Thank you to our amazing sponsors!
Get the best brewer and tool for batch espresso, iced lattes, and 8 minute cold brew! www.groundcontrol.coffee
The world loves plant based beverages and baristas love the Barista Series! www.pacificfoodservice.com
RoR #28 : Ease and Accessibility in Sample Roasting w/ Andrew Stordy, Inventor/Founder of IKAWA
450: A Conversation About Mobile Apps and Hospitality w/ Joe Capone of Espressly
SHIFT BREAK: Embracing Your Constraints
449: Convenience and Automation in Coffee w/ Tim Cox of Franke Coffee Systems
448: Founder Friday! Part 2 "Switching Gears" | w/ Doug Zell of Intelligentsia and The Meteor!
448: Founder Friday! Part 1 "Switching Gears" | w/ Doug Zell of Intelligentsia and The Meteor!
SHIFT BREAK : It's OK to Have Reasonable Tolerances
447: Understanding the Business of Coffee w/ Maxwell Colonna-Dashwood
SHIFT BREAK: How to Approach Holiday Hospitality
446: Building a People-First Coffee Tech Culture w/ Jason "Double J" Johnson, Black Rabbit Service Co.
SHIFT BREAK: We Need Inconvenient Coffee
RoR #27 : Scaling and Relationships in a Small Roastery w/ Cody Gordon, Cerberus Coffee
445: Evolution of the Barista-Machine Relationship w/ Ryan Willbur, Middleby Coffee
444: Founder Friday! w/ Julia Peixoto Peters of Peixoto Coffee, Arizona
SHIFT BREAK: The Weight of Relationships
443: Keep Your Communication Simple! w/ Author Ben Guttmann
SHIFT BREAK: Make Customer Feedback a Priority
442 : We Need Confidence, Celebration, and Joy!
SHIFT BREAK: Your Manager Has No Time To Manage!
441: How to Achieve Operational Excellence w/ Laila Ghambari
Create your
podcast in
minutes
It is Free
50 Tastes Of Gray
Walk-In Talk Podcast
Christopher Kimball’s Milk Street Radio
Frankenstein
Anne of Green Gables
The Recipe with Kenji and Deb
Gastropod