Today’s guest is Shane Bray, Chief Customer Experience Officer (CXO) at Blue Cross and Blue Shield of Louisiana. He joins Emerj Senior Editor Matthew DeMello on today’s program to examine how the convergence of healthcare and financial services presents a compelling opportunity for the integration of AI to elevate patient experiences and customer interactions in insurance workflows. Later, they take a closer look at the advantages of generative AI in addressing problems like the interoperability of different healthcare IT systems and giving caretakers a deeper understanding of patient behaviors and sentiment analysis. This episode is sponsored by Uniphore. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.
AI for End-to-End Supply Chain Maintenance - with Geoffrey Smalling of Flexport
Fighting Fraud in Retail and eCommerce - with Eyal Raab of Riskified
AI for Customer Experience-Focused Marketing - with David Greenberg of Conversica
What AI Means for the Conflict in Ukraine - with John Bohannon of Primer
What Large Language Models Mean for Insurance - with Gero Gunkel of Zurich Insurance
Intelligent Document Processing for Real-Time Risk Analysis in Financial Services - with Lewis Liu of Eigen Technologies
AI and Responsibility in Financial Services - with Scott Zoldi of FICO
Laying the Groundwork for AI Transformation through Infrastructure - with Carm Taglienti of Insight
The Foundational Phase of CX Transformation - with Aamar Hussain of Microsoft
Maximizing the Patient Experience with AI - with Ylan Kazi of Blue Cross Blue Shield
The Difference Intelligent Automation Makes in Compliance and Financial Crime - with Paul Tepper and Tina Chace of WorkFusion
Palantir’s Shannon Clark on Overcoming Cultural (and Emotional) Challenges of AI Adoption
The Impact of AI on Compliance and Market Surveillance in Financial Services - with Dr. Lori Cenci of HSBC
Generative AI and the Future of Work Itself - with Tom Davenport [AI Futures / Human Reward Systems - Episode 5 of 5]
Going from AI Services to Product - with Piotr Niedzwiedz of neptune.ai
Baking Human Values into a Radically Changing Future - with IBM's Dr. Francesca Rossi [AI Futures / Human Reward Systems - Episode 4 of 5]
Ensuring Enterprise Adoption Success - with Dan Diasio of EY Consulting
Controlling Human Emotions with Immersive AI/VR Experiences - with Dr. Srini Pillay [AI Futures / Human Reward Systems - Episode 3 of 5]
Three Metrics for Measuring Enterprise AI Success - with Supreet Kaur of Morgan Stanley
Future AI Products Might Be Habit-Forming, In a Good Way - with Nir Eyal [AI Futures / Human Reward Systems - Episode 2 of 5]
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