Why is it so hard to get concert tickets in Singapore?

When global music acts arrive in small Singapore, there's a mad scramble for tickets. Should seats be reserved for residents? Can resellers who charge exorbitant prices be taken to task? How does the ticketing system work? Heart of the Matter podcast host Steven Chia gets answers from Joe Ow, CEO of SISTIC Singapore, economist Walter Theseira from the Singapore University of Social Sciences and Adelyn Aidzil, a Taylor Swift fan.

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