117: Leaders with Heart live by the Golden Rule

In this episode, Heather Younger speaks to Scott Shay, Chairman of Signature Bank of New York about his leadership style, his mentors on leadership and very unlikely journey to where he is today, his organization’s communication strategy through the Corona Virus, a time when he was not the best leader he could be and much more.

Key takeaways:

The most valuable asset in any organization is it employees Use the Golden Rule in your standards of conduct or organizational norms Don’t do something to your client or employees that you wouldn’t want them to do to you Some things can be caught but not taught Listen to the people who are closely connected to your business issues. Otherwise, it’s dangerous.