Mads Singers Management Podcast
Business:Management
A lot of people have read Tim Ferriss’ The Four Hour Work Week. Many of those have gone on to try to live, in some part, the lifestyle of the digital nomad that Tim champions in that book. Of those, few have persevered beyond their first failures to one or more successes. That lesson, the lesson of “failing forward,” isn’t really discussed in the book but is a key part of the life of successful digital nomads.
On this episode of Mads Singers Management Podcast I chat with Amar Ghose, who grew up in Silicon Valley and read The Four Hour Work Week when it first came out. That planted a seed that led Amar to try establishing several different businesses with varying degrees of success until in 2013 he co-founded Zenmaid, which is a scheduling software for maid services. He’s got a remote team of 20, distributed around the world, and has himself been living the nomad life since 2015.
One of the things that Amar learned during the lockdowns earlier this year was the value of 1-to-1s. He had a chance to ask his team what they were interested in learning about and doing during the rest of the year and found out some hidden desires and talents, for example that one of his team wanted to do some copywriting, even though they were in an entirely unrelated department. This opened up an avenue for me to stress (as I do in my management course) that 1-to-1s are always to be done with regular reports on a weekly basis, not just during a lockdown but even during “normal” times.
A trait Amar looks for when hiring that I really appreciated was the desire to develop personally and seek feedback (and receive it graciously). He talked about how far some of his team had come in the years they had been together because of this trait.
We also got to learn a bit about his motivations behind acquiring a SaaS business, Burnchurn.io, that is unrelated to ZenMaid but still benefits from the way Amar has been learning to grow and manage businesses. One of those ways is the strategy of “managing up,” which Amar looked into more closely when an employee sent him a Harvard Business Review article on the topic. In brief, this strategy allows Amar to work for his team in different departments, insofar as he often looks over solutions that the team has already come up with. By more trust and delegation, Amar has been able to apply himself where he is most needed and valuable, and that’s a game-changer for a small business.
Key Learning Points:
1. Amar shares his biggest management challenge - 2:54
2. Amar discusses the importance of 1 on 1 meeting during the lockdown - 8:30
3. Mads stresses the importance of regular 1 on 1s with direct reports - 11:45
4. Amar shares a key trait he looks for when hiring - 13:01
5. Amar shares (for the first time anywhere) his acquisition of burnchurn.io - 14:35
6. Amar notes the challenges of being a non-technical founder - 18:55
7. Amar talks about “managing up” is a game-changer - 22:35
8. Amar discusses his annual MRR goals for ZenMaid - 28:30
9. Amar tries to sell Mads on the value of using Twitter - 35:05
Connect with Amar Ghose:
1. Twitter
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MSMP 24: Michael Bereslavsky of Domain Magnate on Business and People Management
MSMP 23: Mark Luckenbaugh on Management Investment
MSMP 22: Anfernee Chansamooth on his Management Growth Journey
MSMP 21: Rob Te Braake on Managing your Business Cashflow SMARTLY
MSMP 20: Vincent D'Eletto on Effective Workflow and Operational Procedures
MSMP 19: Terry Kyle's take on How Innovation Pushes Us More
MSMP 18: Monique Lindner on Performance and Optimization
MSMP 17: Chris Jankulovski on Leadership from the Core
MSMP 16: Kris Reid on Management: Focus and Consistency
MSMP 15: Josh Patrick on Successful Business Leadership
MSMP 14: Chris Prefontaine on Values Based Management
MSMP 13: Gregory Elfrink on Management and Employees First
MSMP 12: Wayne Richard from Bean Ninjas on being Visionary and Coaching Leader
MSMP 11: Noel Andrews on Time and Communication
MSMP 10: Daniel Chabert on Autonomy and Empowerment
MSMP 9: Dom Wells on Empowerment
MSMP 8: Davide Rossi in Encouraging a Culture of Continuous Feedback (One-on-One)
MSMP 7: Maj Wismann on Personal Management
MSMP 6: Julio Monzon on Culture Driven Leadership
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