In this episode of the Project Management Paradise podcast, host Aaron Murphy is joined by Neal Frick, a leadership guru and author, to explore the topic of empathetic leadership. Neil shares insights into the definition of empathetic leadership, common misconceptions, and the keys to successful implementation. He emphasizes transparency, trust, active listening, and logical decision-making as crucial elements. Neil also discusses the return on investment (ROI) of empathetic leadership, highlighting its impact on effort, productivity, and customer relations.
Key Highlights:
● 00:23 - Introduction to Neal Frick and Empathy in leadership
● 00:57 - Neal’s Background and Journey to Empathy to Leadership
● 02:33 - Empathetic Leadership
● 07:50 - Trust and Listening in Empathetic Leadership
● 08:14 - Empathy and Sympathy, Underlining the Need for Setting Boundaries
● 09:23 - Emotional Connections Affected Decision-Making
● 10:13 - Explores Return on Investment (ROI) in Empathetic Leadership
● 11:10 - Empathetic Leadership Boosts Effort and Productivity
● 11:50 - Empathetic Leadership on Customer Satisfaction, Marketing, and Sales
● 12:47 - ROI to the Keys of Success: Trust and Listening
● 15:22 - Field of Empathetic Leadership
Learn More About Neal Frick here
Bonus
Learn the keys to effective “change management” by accessing a complimentary copy at corasystems.com/changeguide
Episode 105: “Managing Change in the Age of Disruption and Artificial Intelligence” with Dr. Mathew Donald
Episode 104: “Challenges of Running a PMO in the Public Sector” with Fergal Collins
Episode 103: “How to Make the Contract Enable Excellent Project Management” with Sarah Schutte
Episode 102: “Maximizing Brain Potential for Learning and Change” with Dr. Celine Mullins
Episode 101: “The Secrets to Better Social Networking” with Michael J. Hughes
Episode 100: A Milestone Edition
Episode 99: “Issues Transforming Project and Portfolio Management Industry – Seminar”
Episode 98: Liz Doyle on “Common Misconceptions about the Evolution of Project Management”
Episode 97: “Resistance to Change Management” with Gregg Brown
Project Management Paradise Podcast Episode 96: David Bell on “managing a transformation program in the NHS”
Gregg Brown on “resistance to change management”
Risk Management with Carl Pritchard
Episode 94: “Project Management for NGOs” with Dr. John Lannon
Episode 93 "The Changing Role of the PMO - Life Sciences Seminar"
Episode 92: Evolution of the PMO
Episode 91: Prince 2 in Action in Real Terms
Episode 90 “Impacts of Brexit on management and delivery of projects in Ireland” with Pat Lucey
Episode 89 “Dealing with workplace bullying” with Paul Pelletier
Episode 88: “9 step process for developing stories” with Gerald Leonard
Episode 87: “Managing politics at work” with Margaret Meloni
Create your
podcast in
minutes
It is Free
The Commercial Edge: Unleash the Power of People
The emPOWERed Half Hour
HCI Leadership Revolution
Human Capital Leadership
The Power of Music Thinking
BusinessWISE
Business Wars