In this episode of the Project Management Paradise podcast, host Aaron Murphy is joined by Neal Frick, a leadership guru and author, to explore the topic of empathetic leadership. Neil shares insights into the definition of empathetic leadership, common misconceptions, and the keys to successful implementation. He emphasizes transparency, trust, active listening, and logical decision-making as crucial elements. Neil also discusses the return on investment (ROI) of empathetic leadership, highlighting its impact on effort, productivity, and customer relations.
Key Highlights:
● 00:23 - Introduction to Neal Frick and Empathy in leadership
● 00:57 - Neal’s Background and Journey to Empathy to Leadership
● 02:33 - Empathetic Leadership
● 07:50 - Trust and Listening in Empathetic Leadership
● 08:14 - Empathy and Sympathy, Underlining the Need for Setting Boundaries
● 09:23 - Emotional Connections Affected Decision-Making
● 10:13 - Explores Return on Investment (ROI) in Empathetic Leadership
● 11:10 - Empathetic Leadership Boosts Effort and Productivity
● 11:50 - Empathetic Leadership on Customer Satisfaction, Marketing, and Sales
● 12:47 - ROI to the Keys of Success: Trust and Listening
● 15:22 - Field of Empathetic Leadership
Learn More About Neal Frick here
Bonus
Learn the keys to effective “change management” by accessing a complimentary copy at corasystems.com/changeguide
Episode 86 “The cost of trust in Project Management” with Sara Gallagher
Episode 85 “Project Prioritisation” with Jeff Kissinger
Episode 84: "Project Management Tools" with Rob O'Donohue
Episode 83: “Project Management Education” with Martin Butler
Episode 82: Highlights from the 2nd half of 2017 – Part 2 of 2
Episode 81: Highlights from the 2nd half of 2017 – Part 1 of 2
Episode 80: "Global EPPM Software Implementation Case studies” with Ronan Keane from Cora Systems
"Digital Transformation – the why is easy, the how is hard” with John McGrath
Episode 78: “The Importance of Project Leadership” with Dr. Jim Lewis.
Episode 77: “Nice PMs Finish First: How Kindness Pays Off” with Betty Chan
Episode 76: “Personal Analytics in Projects” with Dr. Trevor Clohessy
75: “Digital Transformation vs Digital Change” with Rob Llewellyn from robllewellyn.com
74: “Bridging the client-supplier divide” with Dan Phipps from Ghyston Software
Episode 73: "The Project Manager's path to the C suite“ with Dee Morrissey
72: “The benefits of continuous change” with Claudio Perrone
71: “Visual Project Management” with Paul Williams
70: “Project Management for Humans” with Brett Harned
69: “Red Teaming” with Chris Strickland from AfterBurner.
BONUS EPISODE - 68: “How to get fired at C-Level” with Peter Taylor
Episode 67: “Resilience - Thriving in a VUCA world” with Stephen Carver
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