1098 Why Most Companies Are Doing Automation Wrong

Connect with Peter https://www.itstoilville.com---In this episode of thinkfuture, host Chris Kalaboukis is joined by Peter Swinn, founder of the AI-first automation consultancy Toilville, to explore the real state of artificial intelligence in the workplace. If you've ever wondered why your chatbot seems helpful in a demo but falls flat in the real world, this is the conversation you need to hear.Peter breaks down how most organizations are misusing AI by trying to automate broken workflows and bad habits instead of fixing the fundamentals first. From robotic process automation (RPA) and machine learning tools to agentic AI and generative models, he shares what actually works—and what’s just shiny tech theater. You'll hear about how AI can empower your team, augment human intelligence, and eliminate repetitive tasks if it’s integrated thoughtfully.We also discuss:- Why AI should never be your first solution for process automation- How large language models (LLMs) differ from traditional automation tools- Real-world case studies of AI in customer service, ERP systems, and contract negotiation- What’s wrong with relying on vendor hype instead of real metrics- How to assess whether a task is right for AI, RPA, or good old-fashioned logic- The future of personal AI agents, digital identity, and private on-device models- AI ethics, data privacy, and why we need more consumer control over our digital footprintsPeter draws on decades of experience in tech—including at Microsoft and Walmart—to explain how AI should assist rather than replace, how proactive automation can change daily life, and what it really means to have your own personal model managing your digital life.Whether you're a startup founder, corporate IT leader, or just AI-curious, this episode is packed with insight on deploying AI at scale, minimizing risk, and getting real ROI from automation and intelligent systems.If you're tired of the hype and want grounded advice on how to actually use AI to improve your business processes, your customer experience, or even your daily routine—don’t miss this one.🧠 Subscribe to thinkfuture for more deep dives into AI, innovation, and the future of work.---this media was brought to you by polyscope https://polyscopemedia.com