In this episode I share lessons from David Halperns book: Inside the Nudge Unit and Matthew Syeds: Black Box Thinking on hassle/friction. I talk briefly about how it can be affecting procedural...
In this episode I share lessons from David Halperns book: Inside the Nudge Unit and Matthew Syeds: Black Box Thinking on hassle/friction. I talk briefly about how it can be affecting procedural adherence and how to use/remove it to benefit ourselves and our organisations.