Working on the bench can feel like being in a black box. And as important as it is to advocate for patients, pathologists and laboratory professionals rarely have direct access to them.
So, what can we do to encourage patient-centered care in the medical laboratory?
On this episode of Inside the Lab, your hosts, Ms. Kelly Swails, MLS(ASCP), and Dr. Lotte Mulder, PhD, are joined by three members of the laboratory staff at University Hospital in San Antonio, Ms. Carrie Bartosh, MLS(ASCP), SV, Laboratory Supervisor in the Microbiology Department, Ms. Claudia Courtright, MLS(ASCP), Technical Supervisor in Microbiology Services, and Mr. Scott Bowman, MLS(ASCP), Bench Technologist, to discuss patient advocacy in the laboratory.
Our panelists describe what laboratories can do to promote a culture of patient-centered care, sharing examples of situations when they advocated for patients from the bench and what they wish people knew about the value of the work done in the medical laboratory.
Listen in for Ms. Bartosh, Ms. Courtright, and Mr. Bowman’s advice for laboratory professionals on avoiding burnout and learn how your laboratory can establish processes that support patient-centered care.
Topics Covered
· How frontline laboratory professionals can advocate for patients from the bench
· Instances of advocating for patients and how working in a culture of safety empowered those situations
· What the University Health laboratory does to continuously evaluate and improve its patient-centered care practices
· What laboratories can do to promote a culture of patient-centered care
· Why a punitive culture in the laboratory is not conducive to patient-centered care
· Examples of processes that support patient-centered care
· Advice to laboratory professionals on how to avoid burnout
· How Ms. Bartosh, Ms. Courtright, and Mr. Bowmanstay motivated to focus on advocacy
· Why laboratory professionals rarely have an opportunity to involve patients in the decision-making process around laboratory testing and results interpretation (and how impactful it is when they do)
· What our panelists wish patients knew about the value of the work we do in the medical laboratory
Connect with ASCP
ASCP
ASCP on Facebook
ASCP on Instagram
ASCP on Twitter
Connect with Ms. Bartosh, Ms. Courtright & Mr. Bowman
University Health Laboratory Services
Ms. Bartosh on LinkedIn
Connect with Ms. Swails & Dr. Brown
Ms. Swails on Twitter
Dr. Mulder on Twitter
Resources
CAP Inspection Checklists
ASCP Patient Champions Program
Inside the Lab in the ASCP Store
Ep18: Lab Week Games and the Importance of Celebrating the Lab
Ep17: COVID-19 Patients: The Lab Saved My Life
Ep16: COVID-19 Vaccine Safety
Ep15: Getting People in the Seats: Recruitment for MLS Programs
Ep14: Infectious Disease as a Bridge Between Anatomic Pathology and Clinical Pathology
Ep13: Laboratory Staffing Shortages
Ep12: Transgender Pathology
Ep11: Mentorship in the Laboratory
Ep10: The Importance of Empowered Patients
Ep09: Native American-Specific Challenges with COVID-19
Ep08: The Laboratory's Role in Inclusion
Ep07: Forensic Pathology and Patient Advocacy during COVID-19
Ep06: Research and Publication
Ep05: Laboratory Turnaround Times During COVID-19
Ep04: Burnout in the Lab
Ep03: Online Teaching and Learning in Pathology and Laboratory Medicine
Ep02: The Impact of COVID-19 on Community Hospitals and MLS Programs
Ep01: Disparities in COVID-19 Cases Among Minorities
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