"If you look after your customers you can almost eliminate unintended churn, win customers for life and drive net revenue retention", says Markus Rentsch, founder of Remark-able and a lonely voice of sanity, advocating relentlessly for the customer. Cost of customer acquisition has risen by 60-75% in the past few years. Investors are focusing on profitable companies. Profit from expansion is 1150% compared with new accounts generating 18% and upsells 170%. The economics of putting your customer at the heart of everything you do is multiples more profitable than the way 3 generations of leaders have led!
If you don't follow Markus's LinkedIn content, make sure you do. Every post I've read from him is intelligent, well crafted and real world practical. No fluff, no faff and no lies to peddle a book or a methodology. Just down to earth, human, compassionate content that is instantly relatable.
We discuss good #CustomerSuccess & #CustomerExperience and the positive impact in will have on top and bottom line, retention, customer churn, employee engagement ... I could go on, but instead just listen to what he has to say.
linkedin.com/in/markus-rentsch-customer-value-led-growth-for-saas
Websites:
Email: markus.rentsch@remark-able.at
--
DM me to get a copy of Markus' excellent Customer Value Led Growth primer, or email marcus@laughs-last.com if you are the owner or CEO of a technology company with a goal of generating annual recurring revenue in excess of $20M.
Sales Is A Laughing Matter
Believe The Hype About Hype
If You Want To Achieve Continuous Improvement, Coach
Are You Making Every Word Count?
The Hard Truth About Founding And Scaling Up Your Business
Rethink Everything You Know About Pricing & Loyalty
What Is Conscious Selling And Why Is It Better For You And Your Customer?
Bringing Consciousness To Education
Are You Building A Sustainable Community?
The Power of Understanding Narrative In Negotiation
Sales: A Force For Good (UK & European Launch)
Driving Hypergrowth And Scale: Why People Are An Investment, Not A Cost
The Truth About Why Some People Are Lucky In Life & Business
How To Think Like A Buyer
Making Your Sales Better With Statler & Waldorf
Community - The Power That Comes With Giving Up Control
Andy Shaw: A Masterclass In How To Sell To CEOs
The Future Of Selling Is Customer Centric And Collaborative
Sales: A Force For Good (AsiaPac and Middle East Launch)
Why The Correct Response To Constructive Criticism Is "Thank You"
Create your
podcast in
minutes
It is Free
The Commercial Edge: Unleash the Power of People
The emPOWERed Half Hour
U.S Property Podcast
Aligned Money Show
Gorse Culture PODcast : The H.R. Detective Agency!
The Ramsey Show
Planet Money