Shoplifter & Secret Shopper

Michelle and Beth secretly surveil the Cloud 9 employees in Season 1, Episodes 5 & 6. Dina's relentless pursuit of a suspected shoplifter gets wildly out of hand, while Jonah finds a bonding moment with Amy's daughter, Emma. Then, the Cloud 9 crew spirals into paranoia as they scramble to impress or uncover an undercover corporate inspector. From Dina's misguided attempts at uncovering the secret shopper to Amy's exasperation with Jonah, Michelle and Beth break it all down with a knowing nod to anyone who's ever worked retail.