OA 370: The Rapidly Evolving Cx industry with Peter Ryan of Ryan Strategic Advisory

Outsourcing podcast

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outsourceaccelerator.com/370

 

Ryan Strategic Advisory

Derek Gallimore talks with Peter Ryan, principal analyst at Ryan Strategic Advisory. The company is one of the leading providers of insights and outcomes in the BPO industry, particularly in customer service and CX.

In this episode, Derek and Ryan will take us into the CX space, the changes that took place in the BPO industry, and how customer service nowadays provides a better value into global companies.

 

References:

Linkedin: Peter Ryan

Ryan Advisory

Email: Peter Ryan

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