Clare Muscutt talks with Lynn Hunsaker about ‘smoothing the silos’ and the path to influencing customer focus in your organisation

Lynn Hunsaker, the Chief Customer Officer at ClearAction Continuum, joins Clare Muscutt on the Inspiring Women in CX podcast to talk about her route into CX, overcoming shyness and allowing herself the permission to speak, the power of community and networking (getting out what you put in), and the operational and execution silos that exist within our organisations.

 

Listen in to the full episode as Lynn talks about…

👂 Her route into CX and role as a VoC Manager

🗣️ Finding her voice in typically male-dominated environments

💸 Reducing the need for remedial customer experience investments

🚧 The organisational silos that exist and the role we play as CX professionals in “smoothing” these

💡 Her 4 universal tips for engaging stakeholders and securing “win-win-wins”

 

For more information on joining the world’s first online community for women in Customer Experience, head over to www.womenincx.community/membership