Most customer interactions follow the same workflow. The customer places the order, you then deliver the product or service.
But if you don't include some of these critical actions in the lead-up to delivering, you will likely have to chase for payment later.
A "countdown to delivery" is a pre-emptive measure which gives you enough time to delay or stop delivery if the customer hasn't met their deadlines.
In this podcast, RIABU experts Simon Littlewood and Mark Laudi discuss how to put such a countdown together, and how to stick to it.
Why PR agencies often get paid late by their clients - and what to do about it
PwC warns cash conversion crunch is cutting capex
Who should pay bank fees when the customer pays your invoice - you or the customer?
Should you still hope for a cheque in the mail?
Collection matching - how can you chase when you might have been paid
What salary-earning finance people need to know about the entrepreneurs they pay
Brexit, and its impact on payments to small businesses
Assume ignorance before malice
Beware customers who ask you for an invoice before onboarding
What is the kindest way to delay paying your suppliers?
Should you give freebies "for the exposure"?
Should you charge interest on overdue invoices?
Should debtors go to jail, or be allowed to restructure?
What if the BPO is separate from your business contact
By the time you activate the lawyer, it's already too late
Scope creep - and how to avoid it
How to chase for payments without looking desperate
Rising level of corporate debt a risk to global economy
No PO, no pay, no work?
Create your
podcast in
minutes
It is Free
The Commercial Edge: Unleash the Power of People
The emPOWERed Half Hour
Aligned Money Show
Gorse Culture PODcast : The H.R. Detective Agency!
HCI Leadership Revolution
The Ramsey Show
Planet Money