"We map the employee journey and experiences that an employee has. We do things where we can really hear, learn, and better understand the employee sentiment, directly from employees. We have feedback mechanisms built in that allow us to continually evolve, and we really look at that feedback that we get on our experiences as a gift. We welcome it. We want to hear 'what did we do' and 'how did it land' and 'how can we make it better?'"
Adella Bell, PayPal
We're Only Human -- Episode 100
Today, one of the most challenging pieces of supporting employees is understanding their unique journeys, identifying their needs at each step, and designing experiences that meet those needs. At PayPal, there is a clear approach that leads to better outcomes, and it hinges on employee-focused design. From how feedback is gathered to how journeys are mapped and more, every piece of this is centered on the employees and what they need.
In today's discussion, Ben talks with Ramesh Murugan and Adella Bell from PayPal's HR team to explore how PayPal designs an employee experience that is scalable and high touch, including key insights into how the HR team identifies what the workforce needs through comprehensive voice of the employee efforts.
To learn more about IBM Talent Transformation Services:
http://ibm.biz/talentacquisition
Other episodes in this series on Talent Transformation:
Learn about PayPal's commitment to and support of global intiatives in their Impact Report: https://www.paypal.com/us/webapps/mpp/globalimpact
Human Benefits for a Human Workforce with Maribeth Bearfield on We're Only Human
Stop Anonymizing Employee Feedback--Insights from Joyous on We're Only Human
Introversion-The HR Super Power with Tim Gardner on We're Only Human
Hire Internal Employees to Drive Engagement and Career Ownership with Jerome Ternynck on We're Only Human
Owning HR's Cybersecurity Responsibilities with Erika Lance on We're Only Human
Connecting Healthcare Operations and Recruiting at Mercy on We're Only Human
Making Magic for Candidates with Paradox.ai on We're Only Human
3 Keys to Creating and Becoming a Best Place to Work: Angie Redmon on We're Only Human
What is the Extended Workforce? Insights from Utmost on We're Only Human
HR Analyst Day *Podcast Takeover* Featuring Engagedly on We're Only Human
Engaging a Field-Based Workforce-Lessons from Nussbaum Transportation on We're Only Human
Empowering Your Internal Experts for Better Learning Outcomes on We're Only Human
Measuring Productivity in the Modern Workplace: Prodoscore on We're Only Human
Mediocrity, Clarity, and Personal Brand with Carla Patton on We're Only Human
Ashley Furniture Saved ~$5 Million with Employee Retention: Featuring Humantelligence on We're Only Human
How to Drive Business Innovation from Within HR on We're Only Human
How Do I Support a Remote Work Culture? A Q&A Episode on We're Only Human
How Takeda Radically Transformed Its HR Operating Model on We're Only Human
Why Learning is the Superpower We All Need: The Upskilling Imperative on We're Only Human
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