"We map the employee journey and experiences that an employee has. We do things where we can really hear, learn, and better understand the employee sentiment, directly from employees. We have feedback mechanisms built in that allow us to continually evolve, and we really look at that feedback that we get on our experiences as a gift. We welcome it. We want to hear 'what did we do' and 'how did it land' and 'how can we make it better?'"
Adella Bell, PayPal
We're Only Human -- Episode 100
Today, one of the most challenging pieces of supporting employees is understanding their unique journeys, identifying their needs at each step, and designing experiences that meet those needs. At PayPal, there is a clear approach that leads to better outcomes, and it hinges on employee-focused design. From how feedback is gathered to how journeys are mapped and more, every piece of this is centered on the employees and what they need.
In today's discussion, Ben talks with Ramesh Murugan and Adella Bell from PayPal's HR team to explore how PayPal designs an employee experience that is scalable and high touch, including key insights into how the HR team identifies what the workforce needs through comprehensive voice of the employee efforts.
To learn more about IBM Talent Transformation Services:
http://ibm.biz/talentacquisition
Other episodes in this series on Talent Transformation:
Learn about PayPal's commitment to and support of global intiatives in their Impact Report: https://www.paypal.com/us/webapps/mpp/globalimpact
WOH 74: Using Internal Podcasts to Communicate with Deskless Workers
WOH 73: What it Takes to Mentor Women (and Men)
WOH 72: How Intel Designs Intentional Candidate Experiences
WOH 71: How to Scale HR with a Growing Business
WOH 70: Hint: There's No Perfect HR Tech System for Everyone
WOH 69: Pricing Skills Versus Jobs with Labor Market Intelligence
WOH 68: How to Approach HR Like a CFO
WOH 67: Filling Critical Skills Gaps for Today's College Graduates
WOH 66: Trends Driving 4x Growth in HR Analytics Teams
WOH 65: Delivering HR Technology for 75,000 Global Employees at Emerson Electric
WOH 64: How to Engage Remote Teams and Virtual Workers
WOH 63: 5 Lessons from the Best Midsize Employer in the US
62: How to Repond to Negative Glassdoor Reviews with Chad Roudebush
61: Why You Shouldn't Pick Low-Hanging Fruit as a New Leader
Episode 60: 69% of Job Seekers Would Not Reapply After a Negative Experience
We're Only Human 59: Stomping out Stereotypes with AARP's Heather Tinsley-Fix
We're Only Human 58: Open Sourcing the Recruiting Playbook from Northwestern Mutual
We're Only Human 57: Prioritizing D&I at Online Gaming Firm NCSOFT
We're Only Human 56: How Delta Airlines Designs its Candidate Experience
We're Only Human 55:The HR Leader's First Year on the Job
Join Podbean Ads Marketplace and connect with engaged listeners.
Advertise Today
Create your
podcast in
minutes
It is Free
The Commercial Edge: Unleash the Power of People
The emPOWERed Half Hour
Aligned Money Show
Gorse Culture PODcast : The H.R. Detective Agency!
HCI Leadership Revolution
The Ramsey Show
Planet Money