It's well understood that a student housing staff who is successful at creating a positive experience for their residents will reap the rewards of earlier lease-ups, more referrals, lower marketing expenses, and potentially stronger rent increases. But the cost of creating a positive resident experience is hard to track because it's not just an expense related to an event, but it's a top-down, day-in day-out, living, eating, & breathing way of doing business. The real cost spreads beyond marketing line items to recruiting, training, and even maintenance expenses. In this episode Wes & Gretta sit down with Adam Yarber, the Director of Resident Experience at Campus Advantage, in front of a live audience at the SHI Regional Summit in Cincinnati to breakdown what it takes to create consistent and positive experiences for our student residents.
This episode is sponsored by Unilodgers. Make sure you are getting your property in front of more international students by listing your property at Unilodgers.com . For more information, go to www.Unilodgers.com/contact-us
For comments or questions, email us at contact@StudentHousingInsight.com
NMHC Conference Preview - SHI 607
There is a new Student Housing podcast! Interview with Darlene Kristensen - SHI 606
2021 Site Level to C-Suite - SHI 605
What "Lease-Up" Teaches Us About Leadership with Willie Butler - SHI 607
How Managers Can Best Prepare for Refinancing & Preview of the Interface Conference - SHI 606
Ending the Spring Semester with Strong Leasing & Transitioning to Summer Leasing - SHI 0605
New Approaches to Summer Turn - SHI 605
How Management Can Screw-up a Sale -SHI 604
Interview with ACUHO-I President Peter Galloway - SHI 0603
"Permission to Screw Up" author Kristen Hadeed - SHI0602
Goal Setting in 2021 and What's New with SHI - SHI0601
Diversity Issues Impacting the Student Housing Industry - SHI 0510
NMHC Interface Conference & Eviction - SHI0509
Creating Community & Experience During a Pandemic SHI0508
SHI 0507: Turn Fall 2020 Vacancies Into Short Term Rental Income
SHI 0506 - Current Diversity Events & How They May Impact Student Life This Fall
SHI 0505 - Back to the Future w/ Bryan Alexander
SHI 0503 PT 2: Leasing During a Pandemic
SHI 0504: Discussion with NMHC on COVID 19's Impact
SHI 0503 pt1 - Marketing During a Pandemic
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