The Future of Internal Communication
Business
In this episode, Janet Hitchen discusses the importance of understanding organisational priorities and aligning internal communication efforts with those objectives. She emphasises the need to ask the right questions and challenge assumptions to ensure that the work being done is truly impactful. Janet also highlights the educational aspect of internal communication, both within organisations and in educational institutions. She stresses the importance of business acumen and the confidence to ask questions and seek understanding. Ultimately, Janet encourages internal communicators to reflect on the work they are doing and strive to make a meaningful impact.
Takeaways
About Janet Hitchen
Janet Hitchen is a Internal Communication Leader with 20 years experience working globally in Finance, Tech, FMCG and Retail. She has worked in complex international organisations, start ups and scale ups and, for the world's most admired brand.
In January 2020, she started her Internal Communication consultancy Janco Ltd to help companies create and/or reimagine their internal communication function.
She’s a strong advocate of internal comms as a business driver as she has done it and seen it many times when she and her teams have been given the opportunity to not simply react but proactively develop and craft.
She’s cultivated a deep passion for sustainability over the last few years and how internal communication professionals can help businesses shift to being futureready, strengthened by her recent studies and relationship with Cambridge Institute of Sustainability Leadership.
Outside of work she’s an avid theatre-goer with a review blog she has been writing for 10 years, a gentle runner, a very-amateur film photographer, a prolific bookworm and, she is accompanied pretty much everywhere by her Border Terrier, Mills.
You can contact her on LinkedIn or janet@janco.uk (but she admits email is not her favourite thing)
LinkedIn: https://www.linkedin.com/in/janethitchen/
S5, E1: Optimising Communication for Intergenerational Working – feat. Andrew Try
S4, E6: Confidence and Resilience in Internal Communication - feat. Claire Dale
S4, E5: Mass Career Customisation - feat. Barry McNeill
Why Alignment Matters, feat. Lindsay Uittenbogaard
What is Employee Voice and how do we, as a profession, enable it? - feat. David Macleod OBE
Internal Communication’s role in social and environmental activism – feat. David Price OBE
Internal v External Communication: Is it Outdated? – feat. Steve Hayes
The role of Internal Communication in wellbeing at work feat. Nick Pahl
Virtual versus Live – finding points of connection in a hybrid world, feat. Monique Zytnik
How to have a better meeting feat. Katherine Handy-Woods
The impact of digital communication on relationship and community, feat. Harold Jarche
What’s the role of Internal Communications in recruitment and retention?
Who and what is internal communications for in the COVID age? feat. Colin Archer
Knowledge exchange and continuous learning in the age of agile working feat. Paul Jocelyn
The role of business, organisations and employers in society feat. Cathy Brown
Critical internal feedback loops – listening & dialogue feat. Deborah Hulme
The changing face of leadership & critical role of leadership communication feat. Damian Corbet
Communication and Continuous Change feat. Ranjit Sidhu
The post- pandemic workforce & what this means for internal communication feat. Alyson Davis
The changing workplace and the future of work - the digitally enhanced workplace feat. Justine Stevenson
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