The idea of posting and relying on customer reviews comes from the fifth law of trust: that trust is transferrable. If you trust one person, who trusts another person, you may trust that other person too.
The better business bureau (BBB), Amazon, Google, and many other companies use such reviews. Before you buy almost anything, before you download a song, go to a movie, or book a hotel room, you check reviews. You buy if you see positive reviews, and you don’t buy if the reviews are bad.
But is that trust justified? Should you trust people you don’t know? In this episode, I will share some of the dangers with relying on customer reviews, but will also discuss other aspects of it, as well as give you ideas on how to know if you can trust reviews, and how to increase the reliability of such reviews.
S10E1: Building Bridges from Afar: 8 Actions to Nurture Trust in the Remote Work Environment
S9E12: The Body Language of TRUST
S9E11: 7 TRUST Insights
S9E10: Laws, Ethics, Values, and TRUST
S9E9: How Can Investors TRUST Entrepreneurs Enough to Invest?
S9E8: Motivation, Habits, and TRUST
S9E7: My Experiences From Delivering 3 TEDx Talks, Helping 2, and Hosting 1
S9E6: Does HR have a TRUST Problem? (with guest Fiona Passantino)
S9E5: How do you know if you can TRUST someone? (Part 4/4)
S9E4: How do you know if you can TRUST someone? (Part 3/4)
S9E3: How do you know if you can TRUST someone? (Part 2/4)
S9E2: How do you know if you can TRUST someone? (Part 1/4)
S9E1: How do I know if I’m TRUSTED?
S8E12: Building HR Strategies Like You Use Your GPS (Part 2)
S8E11: Building HR Strategies Like You Use Your GPS (Part 1)
S8E10: Politics, Ideology, Personality Compatibility, TRUST, and Elections
S8E9: Funny, Not Funny, and TRUST
S8E8: A Few Hard Truths About Employee Engagement Surveys (Part 2)
S8E8: A Few Hard Truths About Employee Engagement Surveys (Part 1)
S8E7: The Formula that Makes Companies Trusted and Profitable—Revisited
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