One of life’s great paradoxes is that when something is so core to everything that you do that you can’t imagine being able to do your job without it, that’s often when take it a little for granted.
And I think that’s what the insurance industry is guilty of when we think of loss adjusters and other trusted third party claims professionals.
That’s why I’m delighted I was able to have such an in-depth and probing conversation with Andrew Bart CEO of International Operations at Crawford and Company.
It’s clear after our meeting that while many in the sector will regard Crawford’s services as a given and a constant, Crawford itself does anything but.
This may be a market-leading business with a very strong position globally, but it is constantly challenging, reinventing and disrupting itself as the world develops.
For instance, how does an adjuster scale up and scale down flexibly in the face of ever more frequent, severe and global loss events? And what about when these events occur simultaneously at different points in the world?
How does an adjuster rise to the challenge of new developments like parametric insurance, the huge increase in intangible assets and social phenomena like the gig economy?
And how about resurgent inflation and the mega-trend of ESG and the transition to net zero which is going to change fundamentally how insurers and their customers deal with all claims in the future?
Well, the answers are all here. And they involve a huge amount of technology and data and an enormous amount of collaboration as well as a subtle shift in focus from hindsight and learning historical lessons to foresight, prediction, prevention and prescriptive actions.
You may not have thought of all these things, but I can assure that Andrew has very deeply.
The result is a fascinating podcast that will give you a clear idea of what the third part claims professionals of the future are going to look like.
And I think that after this you won’t take loss adjusters for granted ever again.
Special Ep Paul Templar and Sebastian Prosser of VIPR: Stop throwing people at the problem
Special Ep Warren Downey & Lee Anderson of Specialist Risk Group: Building a natural home for specialists
Ep177 Chris Killourhy QBE Re: Balance is critical
EP176 Lorraine Harfitt of Asta: People, Plan, Capital.
Ep175 Julian James, Sompo International: A Degree of Equilibrium
Ep174 James Drinkwater, Amwins: Time and Money
Ep173 Clive Washbourn of Navium: Welcome back, my friends
Ep172 Simon Lightbody CEO Rhodian: Making a home they’ll never want to leave
Ep171 Alex Powell of Aegis: Realistic, but with an added dose of niceness
Special Ep David Cabral: Thinking beyond ESG
Ep170 Simon Wilson, President Markel International: The market will dictate
Ep169 Keith Meier of Assurant: Listen to your customers
Ep168 Sean McGovern, Chair of the LMG: On the verge of achieving real change
Special Ep: James York of Peaccce - from inertia to outright hostility
Ep167 Steve McGill: A billion in revenues through organic growth
Ep166 James Boyce CEO Global Specialties Guy Carpenter: Retro pushing peak affordability
Ep165 Bob Kimmel & David Carson of K2: Now hunting all kinds of game
Ep164 Andrew Horton QBE: An injection of pace
Ep163 Richard Clapham & Luis Muñoz-Rojas of DUAL Group: Get the ham, not just the bone
Ep162 Scott Egan CEO SiriusPoint: Re-establishing credibility in the marketplace
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