One of life’s great paradoxes is that when something is so core to everything that you do that you can’t imagine being able to do your job without it, that’s often when take it a little for granted.
And I think that’s what the insurance industry is guilty of when we think of loss adjusters and other trusted third party claims professionals.
That’s why I’m delighted I was able to have such an in-depth and probing conversation with Andrew Bart CEO of International Operations at Crawford and Company.
It’s clear after our meeting that while many in the sector will regard Crawford’s services as a given and a constant, Crawford itself does anything but.
This may be a market-leading business with a very strong position globally, but it is constantly challenging, reinventing and disrupting itself as the world develops.
For instance, how does an adjuster scale up and scale down flexibly in the face of ever more frequent, severe and global loss events? And what about when these events occur simultaneously at different points in the world?
How does an adjuster rise to the challenge of new developments like parametric insurance, the huge increase in intangible assets and social phenomena like the gig economy?
And how about resurgent inflation and the mega-trend of ESG and the transition to net zero which is going to change fundamentally how insurers and their customers deal with all claims in the future?
Well, the answers are all here. And they involve a huge amount of technology and data and an enormous amount of collaboration as well as a subtle shift in focus from hindsight and learning historical lessons to foresight, prediction, prevention and prescriptive actions.
You may not have thought of all these things, but I can assure that Andrew has very deeply.
The result is a fascinating podcast that will give you a clear idea of what the third part claims professionals of the future are going to look like.
And I think that after this you won’t take loss adjusters for granted ever again.
Ep161 Greg Hendrick CEO Vantage Risk: There’s no such thing as The Vantage Way
Ep160 Andrew Robinson CEO Skyward Specialty Insurance: Still navigating by the North Star
Special Ep John Neal CEO Lloyd’s: I’d love to be underwriting today
Ep159 James Baird & Paul Richards Co-CEOs Consilium: Do you pass the barbecue test?
Ep158 Trevor Carvey CEO Conduit Re: The Cat tide has lifted all the property ships
Ep157 Killian McDermott Executive Partner POP Holdings: The opposite of the Palo Alto approach
Ep156 Duncan Dale, CEO Dale Underwriting Partners: Everything’s better than we planned for
Ep155 James Hands CEO Miller: Always looking through a client lens
Special Ep. Risto Rossar CEO of Insly: How no-code software will unleash an age of insurance innovation
Ep154 Richard Watson and Stuart Bridges of Inigo: Curiosity & Hard Work
Ep153 Ben Hubbard CEO & Co-Founder of Parsyl: Bringing a good kind of naïveté to insurance
Ep152 Phil Hobbs President & Managing Director at Liberty Specialty Markets: Meeet the $24bn (re)insurer
Ep151 Rob Schimek Group CEO bolttech: Cooperate to graduate
Ep150 London: Creative when we need it to be, with John Sutton and Jonathan Tritton of Acrisure London Wholesale
Ep149 Adrian Cox CEO Beazley: High Risk & High Reward
Ep148 Reinsurance Reset 2023 with David Priebe, James Vickers & David Flandro
Ep147 Alastair Swift Head of CRB Global Lines WTW: The open-scissor market
Ep146 Alex Blanco CEO Vantage Insurance: Seeking the intellectually curious and mentally ambidextrous
Ep145 Adrian Jones Partner HSCM Ventures: We need to reconsider the word Insurtech
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