One of life’s great paradoxes is that when something is so core to everything that you do that you can’t imagine being able to do your job without it, that’s often when take it a little for granted.
And I think that’s what the insurance industry is guilty of when we think of loss adjusters and other trusted third party claims professionals.
That’s why I’m delighted I was able to have such an in-depth and probing conversation with Andrew Bart CEO of International Operations at Crawford and Company.
It’s clear after our meeting that while many in the sector will regard Crawford’s services as a given and a constant, Crawford itself does anything but.
This may be a market-leading business with a very strong position globally, but it is constantly challenging, reinventing and disrupting itself as the world develops.
For instance, how does an adjuster scale up and scale down flexibly in the face of ever more frequent, severe and global loss events? And what about when these events occur simultaneously at different points in the world?
How does an adjuster rise to the challenge of new developments like parametric insurance, the huge increase in intangible assets and social phenomena like the gig economy?
And how about resurgent inflation and the mega-trend of ESG and the transition to net zero which is going to change fundamentally how insurers and their customers deal with all claims in the future?
Well, the answers are all here. And they involve a huge amount of technology and data and an enormous amount of collaboration as well as a subtle shift in focus from hindsight and learning historical lessons to foresight, prediction, prevention and prescriptive actions.
You may not have thought of all these things, but I can assure that Andrew has very deeply.
The result is a fascinating podcast that will give you a clear idea of what the third part claims professionals of the future are going to look like.
And I think that after this you won’t take loss adjusters for granted ever again.
Ep 94 William Spiegel Executive Chairman R&Q: Prospering as the insurance ecosystem comes apart
Ep 93 Simon Matson of Gallagher and Tom Wakefield of Gallagher Re: A deal made by customers
Ep 92 Andreas Berger Swiss Re Corporate Solutions: Start early and do it quickly
Ep 91 Bob Kimmel CEO of K2 Insurance Services: On the hunt for talent and capacity
Special Episode: What the Polish market wants, with Michał Chmielewski and Tomasz Libront of Smartt Re
Ep 90 Javier San Basilio of Mapfre Re: Not opportunistic by definition
Ep 89 Jeff Radke CEO Accelerant Holdings: Searching for gems & avoiding landmines
Ep 88 Monica Cramer Manhem, President, International Reinsurance SiriusPoint: Using all the tools in the box
Special Episode: The Future of Underwriting with James Slaughter and Silvi Wompa Sinclair
Ep 87 Rod Fox & Rob Bredahl of TigerRisk: Don’t stop me now
Ep 86 Philip Smaje and Marcel Chad of Piiq Risk Partners: Specialty risks need specialty brokers
EP 85 Clive Washbourn CEO Navium: The market is always good
Ep 84 Keith Harrison International CEO Lockton Re: Going head to head with the bigger brokers
Special Episode: State of the Market Roundtable with Greg Hendrick, Marc Adee and Andrew Robinson
Ep 83 The $60bn broker: Olga Collins CEO Worldwide Broker Network (WBN)
Special Episode: The Power of Purpose with Steve Hearn CEO of Corant Global and Delta V Partners
Ep 82 David Bearman CEO Aventum: Don’t walk into a crowded room
Ep 81 Ash Bathia CEO Probitas 1492: Driving your own destiny
Ep 80 Matthew Shaw CUO of TMK: The most submissions for a decade
Ep 79 Neil Eckert and Trevor Carvey of Conduit Re: Big enough to be impactful but small enough to be nimble
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