One of life’s great paradoxes is that when something is so core to everything that you do that you can’t imagine being able to do your job without it, that’s often when take it a little for granted.
And I think that’s what the insurance industry is guilty of when we think of loss adjusters and other trusted third party claims professionals.
That’s why I’m delighted I was able to have such an in-depth and probing conversation with Andrew Bart CEO of International Operations at Crawford and Company.
It’s clear after our meeting that while many in the sector will regard Crawford’s services as a given and a constant, Crawford itself does anything but.
This may be a market-leading business with a very strong position globally, but it is constantly challenging, reinventing and disrupting itself as the world develops.
For instance, how does an adjuster scale up and scale down flexibly in the face of ever more frequent, severe and global loss events? And what about when these events occur simultaneously at different points in the world?
How does an adjuster rise to the challenge of new developments like parametric insurance, the huge increase in intangible assets and social phenomena like the gig economy?
And how about resurgent inflation and the mega-trend of ESG and the transition to net zero which is going to change fundamentally how insurers and their customers deal with all claims in the future?
Well, the answers are all here. And they involve a huge amount of technology and data and an enormous amount of collaboration as well as a subtle shift in focus from hindsight and learning historical lessons to foresight, prediction, prevention and prescriptive actions.
You may not have thought of all these things, but I can assure that Andrew has very deeply.
The result is a fascinating podcast that will give you a clear idea of what the third part claims professionals of the future are going to look like.
And I think that after this you won’t take loss adjusters for granted ever again.
Ep 78 Steve McGill: Building Excitement and Scale
Ep 77 Stephen Catlin & Paul Brand Convex: Being ready ahead of the market
EP 76 Keith Wolfe President Swiss Re P&C US: A complete view of the world's biggest market
Ep 75 Greg Collins CEO of Miller: A speedboat among supertankers
Special Episode: Introducing McKenzie Intelligence Services with founder Forbes McKenzie
Ep 74 Matthew Wilson Group CEO Brit: Pretending Brit didn't exist
Ep 73 Mitch Blaser CEO Mosaic: If you're a hammer everything looks like a nail
Ep 72 Colin Thompson Group CEO Nexus: Eat your own cooking
Ep 71 Ross Howard Global Executive Chairman of Lockton Re: Why knowledge is key and king
Special Episode: Bonkers or Brilliant? A fresh perspective on innovation from Insurtech Gateway’s Robert Lumley and Stephen Brittain
Ep 70 Greg Hendrick CEO Vantage Group: Being what the market will let us be
Special Episode: Introducing Supercede with founders Jerad Leigh and Ben Rose
Ep 69 Pina Albo CEO Hamilton Group: The wait is over
Ep 68 Steve Hearn CEO Corant Global: One broker, many brands
Ep 67 Charles Mathias Group CRO Fidelis: A market not lacking capital, but profit
Special Episode: Introducing Worry + Peace with founder James York
Ep 66 Nick Cook BMS: A Bullish time to build
Ep 65 Matthew Moore President Liberty Specialty Markets: Working for mutual advantage
Ep 64 Sean McGovern CEO of AXA XL UK and Lloyd’s: Re-set and re-launch
Ep 63 The broker of the future: Clyde Bernstein, Head of Broking, Willis Towers Watson GB
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