WIHI - A Podcast from the Institute for Healthcare Improvement
Health & Fitness:Medicine
Amar Shah, Consultant Forensic Psychiatrist & Chief Quality Officer, East London NHS Foundation Trust
Lindsey Bourne, Director of Education, PFCCpartners
Barbara Grey, Director SLaM Partners & Quality Improvement (QI), South London and Maudsley NHS Foundation Trust
Sarah Davenport, Service User Consultant, South London and Maudsley NHS Foundation Trust
Gabrielle Richards, Head of Inclusion, Recovery, Occupational Therapy, and Allied Health Professionals, South London and Maudsley NHS Foundation Trust
Patients and families are playing a greater role in health care quality improvement. Over the last decade participation has grown to include serving on Patient and Family Advisory Committees, or PFACs; regularly meeting with hospital board safety and quality committees; joining co-design and co-production initiatives; and speaking or leading sessions at QI conferences.
Along the way, there's been some exposure to QI principles and methods, but now some organizations believe it's essential for patients and families to have training in basic improvement to enhance their influence and involvement. On the May 17 episode of WIHI, Giving Patients and Families the Tools to Be Health Care Improvers, we discussed getting improvement basics into the hands of patients and their families with East London NHS Foundation Trust and South London and Maudsley Trust and how "service users" have become involved in nearly half the improvement projects happening at their organizations.
WIHI: No Excuses, No Slack! The Latest from the Front Lines on Hand Hygiene
WIHI: Clinicians and Financial Staff Can Improve Quality and Lower Costs, Part 2
WIHI: Employers and Employees Can Improve Quality and Lower Costs: Stories from the Front Lines, Part 1
WIHI: A Partnership to Reduce Deaths from Sepsis
WIHI: Navigating New Care Teams with Nurse Practitioners
WIHI: Reality Knocks with Reducing (Hospital) Readmissions
WIHI: OpenNotes: Doctors and Patients Are on the Same Page
WIHI: Gaining Ground: Quality Improvement and US Medical Residency
WIHI: Navigating the Elections with a Clear-Eyed View
WIHI: Pioneering ACOs: What Do We Know So Far?
WIHI: Conversations as Cornerstones of End-of-Life Wishes
WIHI: Minimally Disruptive Medicine
WIHI: Triple Perspectives on Triple Aim in a Region
WIHI: Essential Skills for Health Care Reformers and Improvers: Holding Tension and Learning Habits of the Heart
WIHI: Situational Awareness and Patient Safety
WIHI: Testing,Testing! Is This Procedure Necessary?
WIHI: "Pursuing the Triple Aim" Book Discussion with the Authors and Innovators
WIHI: You Can't Improve What You Can't Evaluate
WIHI: Going, Going, Green! Embedding Environmental Health and Sustainability into Health Care Delivery
WIHI: What Can You Learn in 90 Days? IHI’s Innovation Process
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