Ep: 44 - ”How to NOT keep a Promise”

Fab Lab - Ep 44 - How to NOT Keep a Promise.

Customers have very low expectations...they don't expect us to show at all, much less on time.
What differentiates the average from exceptional is the ability to communicate in advance when a commitment can't be kept. And companies that are PROcess dependent can pull that off and even wow their customers when they're unable to show as promised.
Enjoy!