Episode 119: Roots of Pictures?

It’s 7:45pm, do you know if your store is closed? Sam catches Drew in a role play right out of the gate! Sure, a picture can say 1000 words, but can it get to the root of the issue? Drew & Sam get into ways to solve an issue. Once you know the root of an issue, you can identify the performance gap. Once you have the performance gap you can listen to the next episode!