In 1983, while pursuing a Ph.D. at the University of Southern California, I got a creative nudge from the book A Whack on the Side of the Head – How You Can Be More Creative. The book's author, Roger von Oech (who received his Ph.D. from Stanford in the history of ideas and creativity), offered keen insights which were foundational to professor Carol Dweck's work on growth mindset and professor Warner Burke's research on learning agility. Since customer experience elevation requires flexibility, creativity, and adaptivity, this series of posts will cover the work of Drs. von Oech, Dweck, and Burke and will start with three of von Oech's ten mental locks, which he says are hazardous to creative thinking.
The Gifts of the Pandemic | Stronger Through Empathy
The Gifts of the Pandemic | Stronger Through Humility & Vulnerability
The Gifts of the Pandemic | Stronger Through Learning
Three Ways to Lead with Light
Happy New Year!
Stronger Through Adversity Spotlight on David Hudson
Merry Christmas
Stronger Through Adversity Spotlight on Johnny Yokoyama
Stronger Through Adversity | Bring Yourself to Work
Happy Thanksgiving
Stronger Through Adversity | Choose Words Wisely
Stronger Through Adversity | Speak Truthfully
Stronger Through Adversity | Seek Carefully
Stronger Through Adversity | Formally Listen Beyond the Words
Stronger Through Adversity | Informally Listen Beyond the Words
Stronger Through Adversity | Set Safety Supreme
Stronger Through Adversity | Practice Employee Obsession
Stronger Through Adversity | Leave the Island
Stronger Through Adversity | Follow the Terrain
Stronger Through Adversity | Put Your Mask On First
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