Summary notes:
Alison and Phillip discussed developing KPIs in order to better track the success of the business. Alison suggested performing frequent business and financial analysis which involves looking at financial ratios such as profit margin, employee turnover, customer turnover, and revenue growth.
KPIs are important in order to stay in control and have a better understanding of your business.
Timestamps
0:03:02 KPIs as a North Star: A Conversation on Measuring Performance
0:05:43 Discussion on Developing Key Performance Indicators (KPIs) for Business Owners
0:10:09 Exploring the Pros and Cons of KPIs for Business Owners
0:11:42 Running a Business at a Loss: A Discussion on the Benefits of Low Profits
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