25. Creating a Great Customer Experience and Building the Know, Like and Trust Factor

You’ve heard the term know, like and trust… but the real question is how do you actually create that? Today we’re going through 6 things you can focus on right now to help you build the know, like and trust factor to grow your eCommerce business.

 

What You’ll Learn: 

• The 3 MOST important questions to ask yourself to create a great customer experience
• What your audience is craving and how to give it to them
• How to create policies and procedures in your business that make your customer happy

Go Deeper:

Simon Sinek: Start with Why TED Talk

Ideal Customer Experience Study

Bob Burg: Author, The Go-Giver

Read the Full Shownotes

http://ecommercebadassery.com/building-the-know-like-trust-factor/

 

Get the Badass Holiday Planning Guide!

Need a deeper dive into all things Holiday planning? Get your hands on my holiday planning eBook for just $47. We go super deep into all the things and you’ll have lifetime access so you’ll get yearly updates! Consider it your Holiday campaign planning bible and you can tailor these same concepts to manage all the big campaigns in your business. Get the details at ecommercebadassery.com/holidayguide

 

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Join the eCommerce Badassery Facebook Group and connect with other eCommerce entrepreneurs just like you! 

Let’s connect on Instagram @ecommercebadassery

 

Ready to Level Up Your Email Marketing & eCommerce Business?

Try the Klaviyo Email Marketing Platform - Built specifically for eCommerce, serving entrepreneurs, and iconic brands.

 

Work With Me

Interested in getting my brain focused on YOUR business? Book your free clarity call and let’s see how I can help get you to the next level!

 

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