"My refrigerator broke one day and I didn't call a repair person. I didn't go to refrigerator repair school. I went to YouTube, found a person who had a similar problem, followed along, fixed the problem, moved on. And then we go to work and suddenly you can't do that anymore."
We're Only Human - Episode 172
In this episode, Ben talks with JD Dillon, a learning leader and advocate for frontline workers and the use of technology to support learning outcomes. In the conversation, they discuss the concept of the modern learning ecosystem, emphasizing the importance of enabling frontline workers and exploring the evolution of learning technology and its impact, particularly for frontline employees. The conversation focuses on the practical application of technology to improve work experiences, including personalized learning, language barriers, and the promise of AI. Three takeaways for listeners include:
1. The evolving role of learning technology in supporting frontline workers.
2. The potential for technology to address challenges such as language barriers and accessibility.
3. The importance of rethinking the work experience and leveraging technology to enable personalized, equitable, and effective learning and development.
Show Notes
New Data on Employee Mental Health, Business Impact, and Employee Perception
Mythbusting AI in Talent Acquisition on We’re Only Human
Top Concerns for HR in 2022 on We’re Only Human
Creating a Vibrant Performance Process: Insights from Two Chief People Officers
Stop Avoiding AI and Embrace Human Experiences on We‘re Only Human
Why Not Risk Hiring Someone Amazing? Featuring Peter Sursi of the FBI on We‘re Only Human
Leading Organizational Change at Siemens with Manuela Brede on We‘re Only Human
Talent Intelligence and Compensation with Salary.com‘s CEO on We‘re Only Human
HR‘s Role in Driving Organizational Success with Julie Salomone on We‘re Only Human
Interviews as a Source of Rich, Actionable Data with BrightHire on We‘re Only Human
20 Hiring Strategies, Ideas, and Tips for a Tight Talent Market on We‘re Only Human
Openness to Failure as a Critical HR Skill on We're Only Human
Digital, Secure Document Management for HR Teams on We’re Only Human
What's Your Culture of Health? Featuring Mobile Health on We're Only Human
SMB Employers, Complexity, and Compliance with Jordan Conley on We're Only Human
Personalizing Talent Practices at an Individual Level with Juan Betancourt on We're Only Human
How to Bring the HR Community Together with Bill Banham on We're Only Human
Work Has Changed at DHL - Here's How The Company is Prioritizing Talent
Don't Judge for Feelings, Judge for Actions - Featuring Faye Ekong on We're Only Human
Workplace Performance is 90 Percent Mental with Roger Kitchen on We're Only Human
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